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ScottishPower sent cheques to the wrong person
Cost of Living

ScottishPower sent cheques to the wrong person

ScottishPower sent six cheques addressed to a deceased person, causing distress. The company owed a £430 credit on the electricity account but sent a cheque in the wrong name. A debt collection letter was also sent demanding £130 for a gas account.

By Ratio Report Editorial 3 min read Via Guardian Money

Key takeaway

Energy companies must handle accounts of deceased customers carefully to avoid causing distress to their relatives.

  • ScottishPower sent six cheques addressed to a deceased person
  • The company made a £430 credit on the electricity account but sent a cheque in the wrong name
  • A debt collection letter was sent demanding £130 for a gas account

What happened with ScottishPower and the deceased customer's account

Imagine receiving letters and cheques addressed to someone who has passed away. This is what happened to a bereaved relative who had informed ScottishPower of their late brother's death. Despite this, the company sent a debt collection letter demanding £130 for his gas account. Meanwhile, they owed a £430 credit on his electricity account, which they eventually paid with a cheque issued in the wrong name.

The relative, who is the sole executor of the estate, received six cheques addressed to their late brother, causing unnecessary distress.

This incident highlights the importance of energy companies handling accounts of deceased customers with care and sensitivity.

The impact on students and young adults

While this story doesn't directly affect most students, it's a reminder that energy companies can make mistakes when dealing with accounts of deceased customers. If you're a student living with family or have a relative who has passed away, it's essential to notify their energy providers promptly to avoid similar situations.

For example, if you're a student who has moved back home for the summer and your family is dealing with a deceased relative's estate, they should inform the energy companies about the death to prevent unwanted letters and cheques.

In the UK, energy companies have a process in place for handling accounts of deceased customers. They usually require a copy of the death certificate and may ask for proof of the executor's identity.

Source

Guardian Money

Read original article (opens in new tab)

This article is based on reporting from Guardian Money. Ratio Report provides context and analysis for UK students and young adults.

FAQ

Frequently Asked Questions

What happens to my energy account if I pass away? +
When a customer passes away, their energy provider will usually require a copy of the death certificate and may ask for proof of the executor's identity. They will then update their records and handle any outstanding balances or credits accordingly.
Can I still use my energy account if my family member has passed away? +
No, it's essential to notify the energy provider about the death to prevent any further issues. They will guide you through the process of closing or transferring the account.
What if I receive a debt collection letter for a deceased relative's energy account? +
If you receive a debt collection letter for a deceased relative's energy account, you should contact the energy provider immediately to clarify the situation. They will investigate and resolve any outstanding issues.
How can I avoid similar situations with my energy provider? +
To avoid similar situations, make sure to notify your energy provider promptly if a family member passes away. Keep them updated on any changes to your contact information or account details.
ScottishPower deceased customers energy bills

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