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Lloyds IT glitch hits payments
Cost of Living

Lloyds IT glitch hits payments

If you're a Lloyds customer, you might have struggled to make payments today. An IT glitch affected Lloyds, Halifax, and Bank of Scotland apps, leaving thousands unable to send money. The bank has apologised and is working to resolve the issue.

By Ratio Report Editorial 2 min read Via Guardian Money
Reviewed ·

Key takeaway

Check your account and contact Lloyds if you're having trouble making payments.

  • The IT glitch started causing problems shortly after 11am on Wednesday
  • Affected brands include Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows, and MBNA
  • Downdetector reported a surge in complaints about Lloyds services

Payment problems for thousands

If you were trying to make a payment through Lloyds, Halifax, or Bank of Scotland today, you might have had trouble. An IT glitch affected the banks' apps, leaving customers unable to send money.

The issue started shortly after 11am on Wednesday and has been reported by thousands of customers. Lloyds Banking Group has apologised and is working to fix the problem.

This isn't the first time Lloyds has faced IT issues. The bank has had problems with its systems in the past, causing frustration for customers.

What to do if you're affected

If you're having trouble making payments, check your account and contact Lloyds directly. You can also try using the bank's website or visiting a branch in person.

If you're due to make a payment, make sure to do so as soon as possible once the issue is resolved. You might want to set up a direct debit or standing order to avoid missing future payments.

Lloyds has promised to refund any charges incurred due to the glitch. If you're concerned about your account, speak to a Lloyds representative for advice.

Source

Guardian Money

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This article is based on reporting from Guardian Money. Ratio Report provides context and analysis for UK students and young adults.

FAQ

Frequently Asked Questions

What caused the Lloyds IT glitch? +
The IT glitch was caused by an update to Lloyds' systems. The bank is working to resolve the issue and prevent future problems.
Will I be charged for late payments due to the glitch? +
Lloyds has promised to refund any charges incurred due to the glitch. If you're concerned about your account, speak to a Lloyds representative for advice.
What if I'm struggling to make payments due to the glitch? +
If you're struggling to make payments, contact Lloyds directly. They can offer advice and support to help you manage your account.
Is my money safe? +
Yes, your money is safe. The IT glitch only affected payments, not account balances or security.
Lloyds IT glitch banking

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